Pioneer Theatre Company Ticket Takers

Purpose: The primary purpose of Ticket Takers is to ensure that only patrons with the valid tickets are entering the venue. Ticket Takers also direct patrons to locations in the theatre, and may assist with late seating, concessions sales, program stuffing/stocking, and donor receptions.

Time Commitment:

• Ticket takers arrive 1 hour and 30 minutes prior to the start of the performance and remain on duty until the performance begins.
• Assignments are made for one performance of each production (7 productions) during each season. Shift changes are permitted through arrangement with the House Manager.
• Volunteer must commit to the full season (7 performances).

Location: Pioneer Theatre Company at: 300 South 1400 East, Salt Lake City, UT 84112. Free parking is available.

Supervisor: Ticket Takers report to the House Manager for scheduling and the Concessions Supervisor on the night of performances.

Responsibilities: Ticket Takers are responsible for checking tickets as patrons enter the building and directing patrons to locations in the lobby. In an emergency, volunteers assist the house manager with procedures.

Qualifications:

• Volunteers must be 18 years of age or older.
• Should be comfortable interacting with patrons and staff and enforcing ticketing policies.
• Should be able to stand for an extended period of time (30-45 minutes).
• Should be comfortable learning and using the Ticket Scanners (iPod based device).
• Experience in Customer Service or Ushering a bonus.

Benefits:

• Ticket Takers will have an opportunity to watch the performance while they are volunteering.
• Ticket takers will have the opportunity to choose the section they watch the performance from—depending upon availability.
• Contribute to a positive patron experience.
• Explore your interest in theatre and support local art.
• Interact with like-minded people.

Dress Code:

• Volunteers must wear a white or black shirt and black pants or skirt. Please, no jeans.
• Volunteers may wear a black sweater or jacket.
• When choosing shoes please keep in mind that you may be standing for an extended period of time and as you check tickets many patrons will walk past your feet. No flip flops. 
• A vest and name tag will be provided.

Training/Preparation:

• First season volunteers must attend orientation prior to their first shift. Orientation is offered three times at the start of each season (August and September).
• All volunteers should thoroughly read the volunteer manual and follow directions, updates and changes given by the House Manager.
• There will be a brief meeting before each performance with the Concessions Supervisor.
• There will be on the job training as needed.